HELP CENTER
Frequently Asked Questions
Quick answers about ordering, payment, delivery, pickup, storage, and order concerns.
How do I order Ready in 3 meals?
Choose your meals from the menu, add them to your cart, provide your customer details, review the food-safety reminder, and submit your order.
What payment methods are accepted?
Available payment instructions are displayed during checkout and payment verification. Use the order number when submitting proof of payment.
How does delivery work?
Customers may arrange delivery through Lalamove or GrabExpress. The delivery fee is not included in the website order total and is paid separately by the customer.
Can I pick up my order?
Yes. Customer pickup is available after the order has been confirmed and the customer has received pickup instructions.
How should I store the meals?
Keep meals frozen at minus 18 degrees Celsius. Do not refreeze once thawed, and consume thawed meals within 24 hours.
Can I cancel or return an order?
Cancellation may be requested before order confirmation or food preparation. Due to the nature of food products, change-of-mind returns are not accepted. Verified wrong, damaged, or unsafe items may qualify for replacement or refund.
Still need help?
Email orders@readyin3.com and include your order number when your question concerns an existing order.