Cancellation, Replacement and Refund Policy

Order Cancellation

You may request cancellation before the order is confirmed or food preparation and allocation have started. Once an order has been confirmed, prepared, packed, or released for delivery or pickup, cancellation may no longer be accepted because our products are perishable food items.

Eligible Order Issues

A replacement or refund may be considered when we verify that:

• The item received is different from the confirmed order.
• The item was damaged or had compromised packaging before receipt.
• The product appears unsafe or unfit for consumption upon receipt.

How to Report a Problem

Email orders@readyin3.com within 24 hours of receiving the order. Include your order number, a description of the issue, and clear photos or video of the product, packaging, and label.

Please keep the affected item frozen and available for inspection until we provide instructions.

Items Not Eligible

• Change of mind or personal taste preference.
• Incorrect storage, reheating, handling, or refreezing after thawing.
• Issues reported more than 24 hours after receipt without reasonable supporting evidence.
• Incorrect delivery information provided by the customer.

Approved Resolution

After verification, Ready in 3 may offer replacement, store credit, or refund depending on the circumstances. Any Lalamove or GrabExpress delivery fee paid separately to the courier is not part of the website order total and is generally non-refundable by Ready in 3.